Wednesday, October 17, 2007

The week from hell!!

This really has been a more than bizarre week. The Sprint saga goes on. I've given up trying to find out any more. When the bill comes out next week, we'll just have to work it out. They are in the wrong, that's for certain. On top of the billing issue, a couple of weeks ago, I broke my "bluetooth." Not thinking clearly about it, I went to the Sprint store on Franklin Rd. in that little shopping center where Threaded Bliss is. I thought maybe I could just get the part for the ear that broke, but no, I ended up getting a brand new one. It wasn't the same kind, but I was assured that this one was one of the best. Within a few days, the silly thing kept falling off my ear. I was really afraid of losing it. Also, I had a very difficult time pairing it with my phone, but thanks to my friend, Catherine, it finally did happen. Aggravated with the headset, I went back to the store on Tuesday and explained the problem. Because I didn't have the box - yes! I was dumb and somehow it ended up in the trash last Friday - they refused to take it back. He did agree to let me have another one just like it. So, I took it and off I went. Don't you know - the same thing happened - it wouldn't stay tight to my head. Meanwhile, I still had the broken original headset, so I took it yesterday to Sprint store in Cool Springs where I thought I had bought it. Turns out, it was still under warranty and they gave me a new one. I went back to the other store and asked for a refund, but was refused. Talk about MAD!!! It wasn't pretty and now I think I should contact the BBB and report the him. Fair warning - there are only two corporate Sprint stores in the area - Cool Springs and Green Hills. All the others are just "fun phone stores."

To add fuel to the fire, last Friday, Quicken locked me out of my Wachovia bank account. Couldn't download or pay bills. I called the 24 hour bank help number and was told there was nothing I could do until Tuesday after 2 pm. The horrors of it all. Most of yesterday I was out, so I called last night and got a gal that tried to help me. After about 45 minutes, we did manage to get a download which showed I had a balance of negative 46 thousand dollars. (I don't think so - especially since it couldn't even be that to the positive) She told me that I would have to call Quicken today at 8 am EST. Why did I know that this would be a futile effort? First call - Indian guy who's English was very hard to understand. He helped for a bit - then the call suddenly disconnected. Call number two - different Indian guy - I asked for someone who spoke English - he said he did speak English -yeah right. He was better, helped me, put me on hold, and again the call disconnects. Call number 3 - oh yes, again an Indian - must be they outsource to India - sure enough - after a bit - call disconnects. By then I was close to being a raving maniac. I called Wachovia again. New gal this time - so nice and patient with me. We got the problem solved. Not a negative balance - everything was there and normal. A bit later, I tried the download again - and was locked out again. I thought about calling again, but then thought - why not wait until after 2 pm and see if that makes a difference. Yes it did - and that's a story that ended well.

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