Cell Phones

We all rely on our cell phones. I am furious with Sprint. Every week or so, I check on my minutes usage. On Friday, to my shock and surprise, it showed that I've used almost 3000 minutes since September 23. OMG!! No way!! The thought of the bill about sent me into apoplexy. According to Sprint, Barry had used 1150 minutes himself. Yikes! Who the hell was he talking to???? After a couple of phone calls and getting nowhere fast, I spent the rest of the evening being furious. I decided to call again yesterday morning. The first person I spoke to was no help. He transferred me to another person. I kept asking for a printout of the minutes used so far. They refused, saying it was not available. I don't think so. This time, after 10 minutes of arguing, I was transferred to the finance department. Whoever answered spoke in Spanish. I kept telling him I don't speak Spanish. Finally got a woman, Sunny C., who spoke English - sort of. We kept up the argument and finally, she put me on hold for what seemed like an eternity with horrible music. Apparently, the code for Sprint to Sprint phones had disappeared from my plan. In the end, they sent me 10 pages of calls that were made - only because I am "such a good customer." I saved the list to a word document, highlighted all the calls that I was charged for and shouldn't have been and sent them back to Sprint. Here is the email reply that I received after sending this email:

Dear Sunny C,

Thank you so much for all you've done. However, having scanned over the
list that you sent me, the majority of those calls are PCS to PCS. I hope
those calls will be "billed" as such. There is no way that I will pay for
free calls ever. Please advise if the calls will be adjusted.



Dear Barbara Bandel,

Thank you for writing back.

I apologize for any inconvenience that has been caused due to the PCS to PCS minutes. I noticed that the account is showing about the usage of the PCS to PCS minutes. Be assured that it has not been deducted from the actual anytime minutes and also it will not be not be deducted from the anytime minutes. You can keep this e-mail as confirmation.

Thank you again for emailing us, it was a pleasure serving you. Please feel free to write back if you have any further questions. I will be more than happy to assist you.

Diana D
E-Care
Sprint
"Where our customers come first!"


This just blows my mind. I did write them back, but haven't had a reply yet. Tomorrow is another day.....